Shipping policy
Shipping and Delivery Conditions
All orders are shipped from our warehouse in Germany. (Versand aus Deutschland)
Your orders are prepared as quickly as possible following payment confirmation and shipped via our contracted logistics partners, DHL or DPD. Once your order has been dispatched, a tracking number will be sent to you via email.
Delivery times may vary depending on the destination country. Variations in delivery times may occur due to public holidays, peak periods, and the operational circumstances of the shipping carriers.
Delivery Times
The specified delivery times are estimates and may be extended due to public holidays, high-volume promotional periods, customs processing, or delays caused by carriers.
- Domestic shipments (Germany): Delivery time is usually 2–4 business days.
- European countries: Delivery time generally ranges between 2–8 business days.
Shipping Fees and Zones
| Zone / Countries | Shipping Fee | Free Shipping Threshold |
|---|---|---|
| Germany | €4.90 | Free on orders €100 and above |
|
Europe Zone 1 Belgium, Netherlands, Luxembourg |
€9.90 | Free on orders €100 and above |
| France and Ireland | €12.50 | Free on orders €125 and above |
|
Europe Zone 2 Austria, Italy, Poland, Portugal, Spain, Sweden, Switzerland |
€19.90 | Free on orders €199 and above |
|
Europe Zone 3 Bulgaria, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Croatia, Cyprus, Malta |
€25.90 | Free shipping is not applicable.* |
*Free shipping campaigns do not apply to shipments to Europe Zone 3 due to high logistics costs and additional service fees.
Delivery Information and Responsibility
Delivery is made to the shipping address provided during the order process. The customer is responsible for ensuring that address details are entered completely and accurately for a successful delivery.
In cases where shipments cannot be delivered and are returned to us due to an incorrect or incomplete shipping address provided by the customer, any re-shipping and return costs incurred are the responsibility of the customer.
When your order is shipped, you can track your shipment in real time through the shipping carrier's tracking system using the tracking number sent to you via email.
