Terms of service

General Terms and Conditions (AGB)

1. SCOPE OF APPLICATION

These General Terms and Conditions apply to all orders placed through our online shop by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a legal partnership that acts in the exercise of its commercial or independent professional activity when entering into a legal transaction.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary General Terms and Conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.

2. CONTRACTUAL PARTNERS, FORMATION OF CONTRACT, CORRECTION OPTIONS

The purchase contract is concluded with WeNatur GmbH, Heinrich-Hertz-Str. 48, 40699 Erkrath / Germany.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive a confirmation email once again.

3. CONTRACT LANGUAGE, SAVING OF THE CONTRACT TEXT

We save the text of the contract and send you the order data and our Terms and Conditions in text form. You can view the text of the contract in your customer account login.

4. DELIVERY CONDITIONS

Shipping costs are added to the specified product prices. Further details on shipping costs can be found in the offers.

We deliver exclusively by shipping. Unfortunately, self-collection of the goods is not possible.

5. PAYMENT

The payment methods available in our shop are displayed to the customer during the ordering process. Supported payment methods include credit cards (Visa, Mastercard, American Express, Maestro, UnionPay), Shop Pay, Apple Pay, Google Pay, Klarna payment options, and, depending on the country, Bancontact, EPS, iDEAL/Wero, and MobilePay. Payment processing is performed securely via the respective payment service providers.

6. RIGHT OF RETURN

Consumers are entitled to the statutory right of cancellation as described in the cancellation policy. Businesses are not granted a voluntary right of return.

If the customer refuses delivery of the goods without having previously submitted a valid notice of cancellation, or if the goods are returned to us due to an incorrect address provided by the customer, the customer shall bear the resulting return costs of the transport company. These costs will be offset against any possible refund of the purchase price.

7. RETENTION OF TITLE

The goods remain our property until full payment is made.

For entrepreneurs, the following additionally applies: We retain ownership of the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale in the amount of the invoice total—regardless of any combination or mixing of the reserved goods with a new item—and we accept this assignment. You remain authorized to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations.

8. TRANSPORT DAMAGE

The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the carrier as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance company.

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, the carrier, or the person or institution otherwise designated to carry out the shipment. Among merchants, the duty to inspect and give notice of defects pursuant to § 377 HGB (German Commercial Code) applies. If you fail to give the notice specified therein, the goods shall be deemed approved, unless the defect was not recognizable during the inspection. This does not apply if we have maliciously concealed a defect.

9. WARRANTY AND GUARANTEES

Unless expressly agreed otherwise below, statutory warranty rights apply.

When purchasing used goods as a consumer: If a defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods may be asserted within the statutory limitation period of two years from delivery of the goods.

For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The sale of used goods takes place under exclusion of any warranty. The statutory limitation periods for the right of recourse pursuant to § 445a BGB remain unaffected.

With respect to entrepreneurs, only our own specifications and the manufacturer's product descriptions included in the contract shall apply as an agreement on the quality of the goods; we assume no liability for public statements made by the manufacturer or other promotional claims.

If the delivered item is defective, we initially provide warranty to entrepreneurs at our choice by rectifying the defect (repair) or by delivering a defect-free item (replacement delivery).

The above limitations and shortened time limits do not apply to claims based on damages caused by us, our legal representatives, or vicarious agents:

  • in the event of injury to life, body, or health,
  • in the event of intentional or grossly negligent breach of duty as well as deceit,
  • in the event of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the compliance with which the contractual partner may regularly rely (cardinal obligations),
  • within the scope of a guarantee promise, if agreed, or
  • insofar as the scope of application of the Product Liability Act is opened.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

10. LIABILITY

We are always liable without limitation for claims based on damages caused by us, our legal representatives, or vicarious agents:

  • in the event of injury to life, body, or health,
  • in the event of intentional or grossly negligent breach of duty,
  • within the scope of a guarantee promise, if agreed, or
  • insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations (cardinal obligations) through slight negligence by us, our legal representatives, or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.

11. DISPUTE RESOLUTION

WeNatur GmbH is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

12. FINAL PROVISIONS

If you are an entrepreneur, German law applies to the exclusion of the UN Sales Convention.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered place of business.