Terms of service

General Terms and Conditions (GTC)

1. SCOPE OF APPLICATION

The following General Terms and Conditions apply to all orders placed via our online shop by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor attributable to their independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary General Terms and Conditions, their validity is hereby rejected; they only become part of the contract if we have expressly consented to them.

2. CONTRACTING PARTIES, CONCLUSION OF CONTRACT, CORRECTION OPTIONS

The sales contract is concluded with WeNatur GmbH, Heinrich-Hertz Str. 48, 40699 Erkrath / Germany.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive a confirmation via email.

3. CONTRACT LANGUAGE, STORAGE OF THE CONTRACT TEXT

The text of the contract will be stored by us, and we will send you the order data and our General Terms and Conditions in text form. You can view the contract text in your customer login area.

4. DELIVERY CONDITIONS

In addition to the stated product prices, shipping costs are applied. You can find more detailed information regarding the shipping costs within the product offers.

We deliver exclusively by shipping. Unfortunately, self-collection of the goods by the customer is not possible.

5. PAYMENT

The following payment methods are generally available in our shop:

Credit Card

When placing your order, you enter your credit card details. After authentication of the cardholder, the payment transaction is carried out automatically and your card is charged.

Klarna, PayNow, and Credit Card

When placing your order, you enter your credit card details. After authentication of the cardholder, the payment transaction is carried out automatically and your card is charged immediately after the goods are dispatched.

PayPal, PayPal Express

During the ordering process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, legitimize yourself with your access data, and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive further information during the ordering process.

Sofort by Klarna

After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to pay the invoice amount via Sofort, you must have a bank account that is activated for online banking, legitimize yourself accordingly, and confirm the payment instruction to us. You will receive further information during the ordering process. The payment transaction is carried out immediately afterwards by Sofort and your account is debited.

Google Pay

In order to pay the invoice amount via Google Pay, you must be registered with the service provider Google, have activated the Google Pay function, legitimize yourself with your access data, and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.

Apple Pay

In order to pay the invoice amount via Apple Pay, you must use the "Safari" browser, be registered with the service provider Apple, have activated the Apple Pay function, legitimize yourself with your access data, and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.

Amazon Pay

During the ordering process, you will be redirected to the website of the online provider Amazon from our online shop before completing the order process. In order to carry out the order process via Amazon and pay the invoice amount, you must be registered there or register first and legitimize yourself with your access data. There you can select the delivery address and payment method stored at Amazon, confirm the use of your data by Amazon, and confirm the payment instruction to us. Afterwards, you will be redirected back to our online shop where you can complete the order process. Upon placing the order, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive further information during the ordering process.

6. RIGHT OF WITHDRAWAL

Consumers are entitled to the statutory right of withdrawal as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of return.

Refusal of Acceptance and Return Shipping Costs:

If the customer refuses acceptance of the goods without having previously declared a valid withdrawal, or if the goods are returned to us due to an incorrect address entry by the customer, the customer must bear the resulting return shipping costs (return fees of the transport companies). These costs will be deducted from any potential refund of the purchase price.

7. RETENTION OF TITLE

The goods remain our property until full payment has been made.

For entrepreneurs, the following applies additionally: We reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign all claims arising from this resale to us in advance up to the invoice amount, regardless of whether the reserved goods are combined or mixed with a new item, and we accept this assignment. You remain authorized to collect the claims, but we may also collect the claims ourselves if you fail to meet your payment obligations.

8. TRANSPORT DAMAGE

The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or contact us has no effect on your statutory claims and their enforcement, in particular your warranty rights. However, it helps us to be able to assert our own claims against the carrier or the transport insurance company.

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the forwarder, the carrier, or the person or institution otherwise designated to carry out the shipment. Among merchants, the obligation to inspect and give notice of defects regulated in § 377 HGB (German Commercial Code) applies. If you fail to give the notification regulated therein, the goods shall be deemed to have been approved, unless it is a defect that was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.

9. WARRANTY AND GUARANTEES

Unless expressly agreed otherwise below, the statutory liability for defects applies.

In the case of the purchase of used goods by consumers, claims for defects are excluded if the defect occurs after one year from delivery of the goods. Defects occurring within one year from delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.

For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The sale of used goods is excluded from any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.

Vis-à-vis entrepreneurs, only our own specifications and the manufacturer's product descriptions included in the contract are deemed to be an agreement on the quality of the goods; we assume no liability for public statements by the manufacturer or other advertising claims.

If the delivered item is defective, we initially provide a warranty to entrepreneurs at our discretion by eliminating the defect (repair) or by delivering a defect-free item (replacement).

The above restrictions and shortened periods do not apply to claims based on damage caused by us, our legal representatives, or vicarious agents:

  • in the event of injury to life, body, or health,

  • in the event of intentional or grossly negligent breach of duty, as well as intent,

  • in the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner may regularly rely (cardinal obligations),

  • within the scope of a guarantee promise, if agreed, or

  • as far as the scope of application of the Product Liability Act is opened.

    Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.

10. LIABILITY

We shall always be liable without limitation for claims based on damage caused by us, our legal representatives, or vicarious agents:

  • in the event of injury to life, body, or health,

  • in the event of intentional or grossly negligent breach of duty,

  • within the scope of a guarantee promise, if agreed, or

  • as far as the scope of application of the Product Liability Act is opened.

    In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence by us, our legal representatives, or vicarious agents, liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.

    All other claims for damages are excluded.

11. DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution (ODR), which you can find here: [https://ec.europa.eu/consumers/odr/]. We are willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board.

12. FINAL PROVISIONS

If you are an entrepreneur, German law applies to the exclusion of the UN Sales Law (CISG).

If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.