Right to Cancel

Right to Cancel

You have the right to cancel this contract within fourteen days without stating any reason. The cancellation period is fourteen days from the day on which you or a third party acting on your behalf and not the carrier receives the final product.

To exercise your right of cancellation, you must inform us (WeNatur GmbH, Heinrich-Hertz Str. 48, 40699 Erkrath/Germany, info@wenatur. com, Telephone: +49 176 613 11 622) of your decision to cancel this contract by means of a clear statement (e.g. letter sent by post, fax or e-mail). You may use the enclosed sample cancellation form for this purpose, but this is not mandatory.

In order to maintain the cancellation period, it is sufficient to send a notification that the right of cancellation has been exercised before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (but excluding any additional costs resulting from your choosing a delivery type other than the cheapest standard delivery type offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of the cancellation of this contract. For this refund, we will use the same payment method as you used in the original transaction, unless we have agreed otherwise with you; you will not be charged for this refund in any way. We may refuse the refund before we have received the goods back or before we have received documentation proving that you have returned the goods.

You must return or deliver the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the termination of this contract. The period is deemed to have been met if you send the goods back before the expiry of the fourteen-day period. The costs of returning the goods are yours. In the event of a decrease in the value of the goods, you are obliged to compensate for this decrease if this decrease is due to use not necessary to check the quality, properties and functionality of the goods.

Sample withdrawal form

(If you wish to cancel the contract, please fill out this form and return it.)

  • WeNatur GmbH , Heinrich-Hertz Str. 48, 40699 Erkrath/Germany, info@wenatur.com
  • I/we (*) hereby cancel the contract signed by me/us (*) regarding the purchase of the goods specified below/provision of the services specified below.
  • Purchase of goods (*)/provision of services (*)
  • Order date (*)/delivery date (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of the consumer(s) (only if notification is made on paper)
  • History

(*) Please mark those that are not applicable.