General Terms and Conditions (GTC)
1. ENFORCEMENT
The following general terms and conditions apply to all orders placed by consumers and entrepreneurs through our online shop.
A consumer is any natural person who performs a legal transaction for purposes that cannot be associated with their commercial or independent professional activities. An operator is a natural person or legal entity or a personal company with legal personality who performs a legal transaction within the scope of their commercial or independent professional activities.
Provisions applicable to entrepreneurs: If the entrepreneur uses opposing or complementary General Terms and Conditions, their validity is hereby rejected; they only become part of the contract if we expressly approve them.
2. CONTRACTUAL PARTIES, CONCLUSION OF THE CONTRACT, POSSIBILITIES OF CORRECTION
The sales contract is concluded with WeNatur GmbH.
By placing products in the online shop, we make a binding offer for the conclusion of a contract for these products. You can first add our products to the shopping cart non-bindingly and correct your entries at any time before sending your binding order, using the correction aids provided for and described in the ordering process. The contract is concluded by accepting the offer containing the products in your cart by clicking on the order button. You will receive a confirmation message by e-mail immediately after sending the order.
3. CONTRACT LANGUAGE, RECORDING OF CONTRACT TEXT
We store the contract text and send you the order data and our general terms and conditions in writing. You can view the contract text in your customer login.
4. DELIVERY CONDITIONS
Shipping costs are added to the stated product prices. You can find more information about the amount of shipping costs in the offers.
We only deliver via freight. Unfortunately, you may not be able to pick up the goods yourself.
5. PAYMENT
The following payment methods are basically available in our store:
Credit
When you place your order, you enter your credit card information. Once the cardholder's identity is verified, the payment is automatically processed and your card is charged.
Klarna, PayNow and credit card
When you place your order, you enter your credit card information. Once the cardholder's identity is verified, payment is automatically processed and your card is charged immediately after the product is shipped.
PayPal, PayPal Express
During the ordering process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your access data and confirm the payment order to us. After the order is placed in the shop, we request PayPal to initiate the payment process. The payment process is then automatically processed by PayPal. You can find more information during the ordering process.
Sofort by klarna
After placing your order, you will be redirected to the website of the online provider Sofort GmbH. In order to pay the invoice amount with Sofort, you must have a bank account activated for online banking, verify yourself accordingly and confirm the payment order to us. You can obtain further information during the ordering process. The payment will then be processed immediately by Sofort and debited from your account.
Google Pay
To pay the invoice amount via Google Pay, you must be registered with the service provider Google, have activated the Google Pay function, authenticate yourself using your access data and confirm the payment order. Payment is made immediately after the order is placed. You can obtain further information during the ordering process.
ApplePay
To pay the invoice amount via Apple Pay, you must use the Safari browser, be registered with the Apple service provider, have activated the Apple Pay function, authenticate yourself with your access data and confirm the payment order. Payment is made immediately after the order is placed. You can get more information during the ordering process.
Amazon Pay
During the ordering process, before the ordering process is completed, you will be redirected from our online shop to the website of the online provider Amazon. In order to place an order with Amazon and pay the invoice amount, you must be registered there or register first and authenticate yourself with your access data. Here you can select the delivery address and payment method registered with Amazon, confirm the use of your data by Amazon and the payment order to us. You will then be redirected to our online shop where you can complete the ordering process. Upon placing the order, we request that Amazon initiate the payment process. The payment process is automatically processed by Amazon. You can obtain further information during the ordering process.
6. RIGHT OF RETURN
Consumers have the legal right to return as described in the return policy. Businesses are not granted the right to voluntary return.
7. OWNERSHIP RIGHTS
The product remains our property until full payment is made.
The following applies to entrepreneurs: We reserve the title to the goods until all claims arising from an existing business relationship have been paid in full. You may resell the reserved goods in the course of normal business activities; you assign to us all claims arising from this resale in advance for the amount of the invoice, regardless of whether the reserved goods are combined or mixed with new goods, and we accept this assignment. You reserve the right to collect the security deposit, but if you fail to fulfil your payment obligations, we may collect the security deposit ourselves.
8. TRANSPORTATION DAMAGES
Applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and contact us immediately. Failure to lodge a complaint or contact us has no effect on your legal rights and their enforcement, in particular your warranty rights. However, you do assist us in asserting our own rights against the carrier or the transport insurance company.
Applies to businesses: The risk of accidental loss and accidental deterioration passes to you as soon as we hand over the goods to the carrier, carrier or other person or entity responsible for carrying out the shipment. Among traders, the inspection and notification obligation stipulated in § 377 HGB (German Commercial Code) applies. If you fail to notify, the goods are deemed to have been accepted, unless there is a defect that cannot be detected during inspection. This does not apply if we have deliberately concealed a defect.
9. WARRANTY AND GUARANTEE
Unless expressly stated otherwise below, the statutory defect liability right applies.
In the case of used goods purchased by consumers, defect claims for defects that occur after one year from the date of delivery of the goods will not be accepted. Defects that occur within one year from the date of delivery of the goods can be claimed within the legal limitation period of two years from the date of delivery of the goods.
For businesses, the limitation period for defect claims in newly manufactured goods is one year from the transfer of risk. The sale of used goods is exclusive of any warranty. The statutory limitation periods for the right of return in accordance with § 445a BGB remain unaffected.
Only our own knowledge of the nature of the goods and the product descriptions of the manufacturer included in the contract apply to entrepreneurs; we do not assume any liability for public statements or other advertising statements made by the manufacturer.
If the delivered goods are defective, we provide a guarantee against the businesses by firstly eliminating the defect (repair) or delivering a faultless good (replacement) at our option.
The above limitations and time limits do not apply to claims for damage caused by us, our legal representatives or our agents.
* Endangerment of life, body or health
* intentional or grossly negligent breach of duty and intent
* breach of essential contractual obligations that make the proper performance of the contract possible and on which the contracting party can regularly rely (fundamental obligations)
* under warranty, if agreed, or
* to the extent that the scope of application of product liability law is expanded.
Information on additional warranties that may apply and their exact conditions can be found on special information pages with the product and in the online shop.
10. RESPONSIBILITY
We always accept unlimited liability for claims for damage caused by our legal representatives or agents.
* In case of harm to life, body or health
* In case of breach of obligations by intentional or gross negligence
* Within the scope of the warranty commitment, if agreed, or
* Within the scope of application of the Product Liability Act.
In the event of a slight negligence-related breach of essential contractual obligations (fundamental obligations) that make the proper execution of the contract possible and on which the contractual partner can regularly rely, liability is limited to the damage that was foreseeable at the time of conclusion of the contract and would typically have been expected to occur.
All other claims for compensation are excluded.
11. DISPUTES
The European Commission provides a platform for online dispute resolution (OS). You can access this platform at [https://ec.europa.eu/consumers/odr/]. We are prepared to participate in an out-of-court settlement process by applying to a dispute resolution authority for consumer disputes.
12. FINAL PROVISIONS
If you are a business owner, German law applies, excluding the UN Sales Law.
If you are a trader as defined in the Commercial Code, a public law legal entity or a public law special entity, the exclusive place of jurisdiction for all disputes arising from contractual relations between you and us is our place of business.
